TaleYouHelp & feedback
Draft updated 5 November 2026 · Effective date not set
Feedback
Operator: 刘晨, an individual based in China.
Use this email for product feedback, problems with a story or a purchase, and privacy questions.
When reporting a problem, include the app version, iOS version, story and chapter, a short description and any request ID shown in the app. Share a redacted screenshot only if it helps explain the problem. Do not send passwords, sign-in codes, purchase proofs or private story conversations.
Reading · Membership · Interactive stories · Account & data
Reading and saved progress
How do I return to my reading position?
Open the story from Continue reading. Signed-in reading progress can sync with your account. If the app shows two saved positions, choose the one you want to continue from.
A story or chapter will not load.
Check your connection and use the retry action shown by the app. If the problem continues, note the story, chapter and any request ID before sending feedback. Avoid deleting your account to troubleshoot a loading error.
Can I read without creating an account?
You can browse stories and read available free previews without signing in. Account sync and membership purchases require sign-in. The app shows the available reading range for each story.
Membership and purchases
I purchased a membership but access is still locked.
Make sure you are signed in to the TaleYou account associated with the purchase, then open Membership and choose Restore purchases. Complete any Apple authentication on your device. If verification remains pending, retain the original transaction and do not make repeated purchases to resolve it.
How do I cancel renewal?
Open Apple’s subscription settings and select the subscription. Cancelling renewal is separate from deleting your TaleYou account.
How do I request a refund?
Use Apple’s refund request process. A submitted request does not itself mean a refund has been approved. TaleYou checks verified subscription information for access.
Why is a purchase still pending?
A pending state means the purchase or its verification has not reached a confirmed outcome. Complete any Apple prompt on your device and follow the app’s status or recovery action. Do not start another purchase just because the first result is delayed.
Interactive story issues
If a response is delayed or interrupted, use the operation status, retry or fallback shown by the app. In your feedback, include the story, scene and request ID; you do not need to copy the full conversation.
Account and data
For profile, local data and deletion instructions, visit Data & account choices. Account deletion can be initiated inside the app; sending feedback by email does not initiate account deletion.